About Us - Mission Statement

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Discount Instrumentation Services

Mission Statement

 

Our Mission is to simply provide the absolute finest quality repair/service that money can by. We have been striving to ensure that obsolete equipment will be supported for as long as parts are available.

Outstanding Customer Service through:

Our commitment to our clients and their needs.

Delivery of service accompanied by a pleasant, positive attitude that is readily evident to our clients.

Timely and accurate responses to questions and concerns.

 

The Best Service in our Industry by :

Maintaining a progressive path of innovation, improvement, and reliability.

Providing a flexible and simple system of operation that continues to adapt to our clients’ needs.

Offering our clients the highest quality service at a reasonable price.

 

We do not promote sales (even though we do sell new units), this is because we do not want the customer to feel like they are being pressured to replace their units due to age. If the customer is happy with a piece of equipment, we will do our absolute best to maintain that equipment.

Filling a large repair / service void :

Discount Instrumentation Services was officially opened for business on October 1, 1999. This company was started mainly by YOU (our clients).

With the ABB Instrumentation and Bailey Fisher-Porter merger, many unforseen changes had occured over a very short period of time. As a result of the changes, ABB-BF&P decided to withdraw from having a West Coast based Service Center in late 1999, then withdrawing the Mid-West Service Center in 2002. Leaving the repairs to now be shipped only to the factory in PA.

We are a fairly small operation, with very little overhead. This allows us to provide the lowest prices in the industry. We repair instruments at our facility, so there is no mark-up from the original repair quote. We take pride in our work, and back it with a Two-year standard warranty against defects. We strive to be the best in our field, and we have been steadily growing each month.

We have incorporate many (if not all) the ideas that our clients had, and put a business together that is truly for the customer. If you have any suggestions, feel free to e-mail or call us anytime @ 1-800-988-2381.

 

 

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